Privacy Policy

Privacy Policy for Kura Home Maintenance Colorado

Effective Date: January 1, 2024

1. Introduction

Kura Home Maintenance Colorado (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Access our website
  • Communicate with us via text message, telephone, or email
  • Use our home maintenance services

By engaging with our services or communicating with us in any way, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect information about you in various ways, including:

  • Personal Information: Your name, phone number, email address, physical address, and other identifying details when you request services, sign up for an estimate, or communicate with us.
  • Service Information: Details about the requested services, date and time of service, products and materials used, and other related service information.
  • Communication Information: Records of phone calls, text messages (SMS), and emails exchanged with our company, including call logs, voicemail transcriptions, and message content.
  • Technical Information: Non-personal data about your interactions with our website, such as your IP address, browser type, operating system, referral URLs, and pages visited. This information may be collected through cookies or similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To schedule, coordinate, and perform requested home maintenance services and provide estimates, invoices, and related documentation.
  • Customer Support: To respond to inquiries, provide troubleshooting assistance, handle complaints, and improve our customer service.
  • Marketing and Promotions: To send promotional materials, special offers, or other service-related information. You may opt out of marketing communications at any time.
  • Operational Improvements: To analyze trends, monitor usage, and enhance our services, website, and communications.
  • Legal and Security: To comply with legal obligations, enforce agreements, and protect the rights and safety of our customers, employees, and partners.

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in providing our services, such as payment processors, scheduling platforms, communication providers, and IT support.
  • Legal Requirements: As required by law, court order, or government authority.
  • Business Transfers: In case of a merger, acquisition, reorganization, or sale of assets, we may transfer your information to a successor entity.
  • With Your Consent: We will not transfer your personal data to external organizations without your explicit consent, except as required by law.

Mobile Information

  • We will not share your mobile information, including phone numbers collected via SMS, with third parties for marketing purposes without your explicit consent.
  • Opting Out of SMS or Messaging Campaigns: You may opt out of SMS or messaging campaigns at any time by replying "STOP" to any message received or contacting us directly.

5. Data Security

We implement strict administrative, technical, and physical measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data storage and secure servers
  • Access controls and authentication protocols
  • Regular security audits to prevent unauthorized sharing of data

Despite our best efforts, no security measures are completely foolproof, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, or enforce agreements. After this period, we securely delete or anonymize your information.

7. Your Choices and Rights

  • Opt-Out of Marketing: You may opt out of marketing communications at any time by following the unsubscribe instructions in emails or contacting us directly.
  • Access and Update Information: You may request to review, update, or correct your personal information by contacting us.

8. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from them. If we discover that we have inadvertently collected such information, we will delete it promptly.

9. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised version will be effective as of the “Effective Date” listed above. We encourage you to review this Policy regularly to stay informed about our data protection practices.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kura Home Maintenance Colorado

720-994-8303

By using our services or communicating with us, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.